Privacy Policy
Shannon Yanez Counselling Services
Last updated: 22/08/2026
At Shannon Yanez Counselling Services, your privacy and confidentially are important to this service. This Privacy Policy explains how this service collects, uses, shares and protects your personal information, including health information, when you use this website or engage in counselling services. It also explains how this service handles your information in accordance with applicable Australian privacy laws and professional obligations.
Information collected
Depending on the nature of your interaction with Shannon Yanez Counselling Service, we may collect:
Personal information such as your name and contact details, date of birth.
Relevant health and wellbeing information, counselling history, details of other health professionals involved in your care.
Appointment and payment information and other information necessary to provide services to you.
How your information is collected
Where reasonably practicable, we collect personal information directly from you.
Information may be collected during enquiries, counselling or telehealth sessions, through intake or consent forms, by phone, email or other communication, via referrals (where appropriate and authorised), through correspondence from other professionals involved in your care and through our website when you voluntarily provide information.
Our website is primarily used to provide information about the counselling service and allow prospective or existing clients to make enquiries.
Bookings and payments are not processed through the Wix website. We encourage you not to provide detailed or highly sensitive health information through a general website enquiry form or ordinary email unless specifically requested and appropriate.
Why do we collect personal information?
We collect personal information where it is reasonably necessary for purposes to:
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Provide counselling and mental health services.
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Communicate with you and manage appointments.
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Maintain accurate client records.
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Coordinate care with other professionals, were authorised.
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Meet legal, professional and regulatory obligations.
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Manage enquiries, payments and practice administration.
Health and sensitive information
As part of providing counselling, we may collect sensitive and health information with your consent. This information is collected only when reasonably necessary to provide appropriate care and support.
You can choose what information to share; however, not providing relevant information may affect our ability to provide counselling services.
Use and disclosure of information
Your information is used to provide counselling, manage your care and meet legal and professional obligations. With your consent, it may be shared with relevant health professionals or other involved in your care. Information may also be disclosed where required or permitted by law, including circumstances where disclosure is necessary to address a serious threat to a person's life, health or safety.
We do not sell your personal information.
Website privacy
This website may collect limited technical information, such as cookies and website usage data. Please avoid submitting sensitive or details health information through website forms.
Storage and security of your information
We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Client records are securely maintained in Zanda, a practice management and health record platform. Personal information is retained in accordance with legal, professional and record-keeping requirements.
Your rights
You have a right to request access, correct or delete your personal information we hold about you. If you believe information we hold about you is inaccurate, incomplete, misleading or out of date, you may request that it be corrected by contacting Shannon Yanez Counselling Services.
We will respond to access requests in accordance with applicable privacy requirements. In some circumstances, access may be refused where permitted or required by law. If this occurs, we will explain the reasons where we are permitted to do so.
Changes to this privacy policy
This privacy policy may be updated to reflect changes to our services, technology, privacy practices or legal requirements.
The current version will be made available on our website.
Last reviewed: 22/08/2026
Contact us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Shannon Yanez Counselling Services
Accredited Mental Health Social Worker
Email: shyanez@outlook.com
Phone: 0421 220 272